Case Study: Custom Software Development Project

The Problem

A multinational organization with operations in 118 countries faced challenges in tracking and managing ISO certifications, which were critical for maintaining quality standards across their global operations. The existing manual processes were time-consuming, inefficient, and prone to errors. There was a lack of transparency and communication among cross-functional teams and senior leadership, resulting in delays and misaligned efforts. The organization needed a robust and scalable solution to streamline ISO certification tracking and enhance cross-functional collaboration.

Our Solution

As the Delivery Team, we led the development and implementation of a custom software solution to track ISO certifications across the organization’s global operations. The solution involved building a centralized and automated system that aggregated, organized, and synthesized program and project information in real-time, providing visibility into the status of ISO certifications across all countries.

The software was designed to be user-friendly, scalable, and customizable to meet the unique requirements of each country. It included features such as automated notifications, alerts, and reporting capabilities to ensure timely updates and compliance with ISO certification requirements.

To drive cross-functional teams and activities, we established a robust governance model with clear roles, responsibilities, and communication channels. Regular progress reviews, risk assessments, and issue resolution processes were implemented to ensure timely delivery and mitigate risks.

To encourage transparency and facilitate cross-functional communication, we developed reporting mechanisms that provided real-time updates on the status of ISO certifications to senior leadership and project teams. This helped in identifying bottlenecks, addressing issues, and ensuring alignment among teams.

The Results

The successful implementation of the global custom software for tracking ISO certifications resulted in several positive outcomes. The organization achieved significant improvements in efficiency, accuracy, and transparency in managing ISO certifications across their 118-country operations.

The automated notifications and alerts enabled timely updates and compliance with ISO certification requirements, reducing delays and errors. The centralized system provided real-time visibility into the status of ISO certifications, facilitating informed decision-making and strategic planning at the senior leadership level.

The robust governance model ensured effective coordination among cross-functional teams, resulting in on-time and on-budget delivery of the project. The improved communication and transparency facilitated by the custom software led to enhanced cross-functional collaboration and alignment among project teams.

At a Glance


  • Complex & confusing customer facing portals
  • Complex & time-consuming internal processes
  • Disconnect between departments


  • 10% Increase in revenue
  • 15% Increase in productivity
  • Reduced overhead
  • Improved bottom line
  • Positioned for future growth


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